1. All items sold are non-exchangeable and non-refundable, except when:
- An incorrect item has been delivered.
- The item received differs from the product description, specifications, features, or information shown on the website.
- The item is damaged, defective, or spoiled upon delivery.
- The delivery exceeds the timeframe stated in the company’s Shipping Policy.
2. To request a refund, customers must provide:
- A clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and item received.
- A video showing the first use or testing of the item, where applicable.
- Relevant photos, order details, or any other supporting evidence requested by the company.
All return and refund requests must be submitted to oneautocartyre@outlook.com within 24 hours of receiving the item.
Requests submitted after the 24-hour period or without sufficient supporting evidence will not be accepted.